Shipping & Delivery

  1. Q1Can I change the shipping method once I've placed an order?


    Yes, you can call our Customer Service Team at 0222-361-1555 to change your shipping method up until 1 day before the ship date, after which no further changes can be made.

  2. Q2If I place an order on the Website, can I view the tracking number once it's been shipped?


    Yes. Tracking number will be sent to you via e-mail.

  3. Q3When can you ship the products?


    Kindly refer to the details on your SO Confirmation. In the event of any changes, you will receive a 2nd SO confirmation for your reference.

  4. Q4Do you stock items?


    Yes. For orders of stock products placed before 5pm (VNT), they will be shipped out on the next working day.

  5. Q5Where are your products shipped from?


    From our warehouse in Bac Ninh Province

  6. Q6How long does it take to deliver from your warehouse to our location?


    It varies and depends, but usually it takes one or two days. For EPE customer, custom clearance lead time will added to that.

  7. Q7What shipping method will be used to deliver my order?


    We can ship according to your preferred shipping method, you can provide us with your shipping account details.

    If you prefer to use our shipping method, you can select a courier/forwarder from our drop down window list during your ordering process.

  8. Q8Can I expedite the shipment?


    If you need to expedite a shipment, you can specify Express Service at the time of order.

    However, please note that the availability of Express Service varies by product and order volume. Please confirm the service availability before placing an order.

  9. Q9How can I get a tracking number for my shipment?


    Shipping documents (e.g. invoice/airway bill) will be provided by our logistics team after shipment, so you may use your AWB details for your tracking purpose.
    * For local delivery in Vietnam, AWB may not be available.

  10. Q10How much is the shipping charge?


    Shipping charge is free. For EPE customer, custom clearance fee will be charged to customer.

  11. Q11How should I file a quality claim?


    Please contact Customer Service (remove team) at