Warranty

The products (the "Products") available on the MISUMI's website (the Website) and catalog issued by MISUMI VIETNAM CO., LTD ("MISUMI") (the "Catalog") is warranted under these Warranty provisions (the "Warranty"). The "Products" include both the Products listed on this site and in our catalog sold within Viet Nam ("Standard Products") and Products manufactured based on CAD data, drawings, specifications, standards, or other special orders provided by the customer, other than standard items, and sold by MISUMI ("Special Order Products.")

By purchasing or using the Products, the Customer is deemed to have agreed with this Warranty, regardless of any other warranty provisions the Customer may have with MISUMI regarding the Products.

Additionally, the Product may come with a manufacturer's warranty. In such cases, the manufacturer's warranty takes precedence, and these warranty provisions do not apply.

1. 1. MISUMI guarantee that the Standard products will meet the specifications listed on the Website or in the Catalog and that Special Order Products will meet the specifications the Customer have specified through drawings, etc. MISUMI does not guarantee that the Product will meet Customers' specific usage purposes.
   If the Product the Customer have purchased does not meet the aforementioned guarantee due to MISUMI's responsibility (hereinafter referred to as "malfunctions, etc."), MISUMI will, at our discretion, either replace part or all of the Product, repair the malfunctions, etc., or refund the price of the Product, provided that a written notice detailing the malfunctions that satisfy our requirement reaches us within the warranty period (defined in the next section). MISUMI acknowledge that the malfunctions are due to reasons attributable to MISUMI. However, malfunctions, etc., that fall under any of the following items or cases where our catalog specifies that we do not accept replacements or repairs will be outside the scope of this warranty response.
   1. (1) Defects caused by usage outside of IA purposes.
      In this case, IA purposes refer to use in the industrial automation industry as components for automation equipment and devices, mold components, and auxiliary materials or consumables used in production and automation sites. Please note that IA Use does not include any use in transportation devices with the purpose of transporting humans such as automobiles, vehicles, or ships, medical equipment with the purpose of curing and diagnosing humans, or consumer goods that are used in general households such as electronic and electric equipment.
   2. (2) Defects caused by use of the Products in aerospace equipment, nuclear energy equipment, or military-related products such as weapons or arms.
   3. (3) Defects caused by recklessness or error in the Customer's handling of the Products.
   4. (4) Defects caused by natural disasters (including, without limitation, earthquakes, fires and floods)
   5. (5) Defects caused by failure to comply with the specifications, intended uses, instructions and warnings, conditions of use, drawings or other matters relating to the Products that are provided in the Website or the Catalog; or with any notice or other description in documentation that comes with the Products (or its accessories).
   6. (6) Defects caused by the Customer itself processing, repairing, modifying or disassembling the Products.
   7. (7) Defects caused by equipment other than the Products
   8. (8) Defects caused by use of the Products outside Viet Nam
   9. (9) Defects caused by using the Products for untested or unanticipated purposes or in untested or unanticipated ways.
   10. (10) Defects caused by the Customer using the Products in violation of the provisions of the Terms and Conditions.
   11. (11) Defects caused or found after resale when the Customer resell the Products to a third party.
   12. (12) Any other cases in which MISUMI provides in the Website or the Catalog that it will not repair or replace the Products.
2. 2. The warranty period under these warranty provisions is one year from the date of shipment for the Standard Products. The warranty period for Special Order Products will be agreed with Customer separately.
3. 3. Minor flaws such as scratches, marks, dents or discoloration that do not make the Products unusable do not constitute Defects. Provided, however, that if MISUMI acknowledges any flaws such as scratches, marks, dents or discoloration to be particularly significant, such flaws will constitute a Defect.
4. 4. Within one (1) week of receipt of the Products the Customer shall confirm the name and quantity of the Products, check that the specifications of the Products match those listed in the Catalog and that there are no Defects in the Products. If there is any Defect, the Customer must give written notification to MISUMI, from which the Customer purchased the Products, within one week. Please note that MISUMI may deem that the Products have no Defects under warranty if it does not receive notice within one(1) week of receipt of the Products.
5. 5. The Customer will be charged for all replacements and repairs of the Products that take place after the warranty period, that are outside the scope of warranty, or are otherwise not subject to this Warranty.
6. 6. In certain cases, repair or replacement may not be possible due to the nature, production date or specification of the Products.

1. 1. Other than as expressly provided in the Terms and the Conditions and this Warranty, or otherwise stipulated by applicable product liability laws, MISUMI will not be liable in any way for any damages (regardless of whether such damages are direct or indirect, or general or special), losses or expenses arising in relation to Defects of the Products.
   Damages arising in relation to Defects of the Products include damages caused by Defects in manufactured goods using the Products, damages caused by recall of the Products or any manufactured goods using the Products and damages arising from inability to use the Products include damages caused by a suspension of any production line in the Customer's factories or production facilities.
2. 2. The maximum liability of MISUMI for damages arising out of or in connection with Defects of the Product shall be limited to the actual amount paid by the Customer to MISUMI for the Products in Defects.
3. 3. In case MISUMI is not the manufacturer of the products or otherwise does not fall within the scope of applicable product liability laws, the Customer will seek damages under such product liability laws from the manufacturer of the products.
4. 4. In particular, MISUMI will not be liable for any damages arising out of or in connection with any of the following cases.
   1. (1) Use of the Products by the Customer in violation of precautionary notices, warnings or any other provision contained in Terms and Conditions, Catalogs, manufacturer guarantee certificate or warranty
   2. (2) Defects in the Product caused by the willful misconduct or negligence of the Customer
   3. (3) Defects in the Products caused by force majeure
   4. (4) Infringement of any patent rights, utility model rights, design rights, trademark rights or other intellectual property rights of a third party arising in relation to the Products
   5. (5) Damages caused by exporting Products, export delay or export prohibition resulted from laws or regulations.
   6. (6) Damages caused by the defects caused or found after resale when the Customer resell the Products to a third party.

1. 1. This Warranty only applies to the purchase and use of the Products within Viet Nam, and is not applicable outside Viet Nam.
2. 2. Under this Warranty, MISUMI may request the Customer return the products that need to be repaired or replaced to MISUMI. Please be aware that MISUMI cannot send employees to the Customer to repair or replace the Products.
3. 3. Production and sale of the Products may be suspended at the discretion of the original manufacturer. Please be aware that in this case it will not be possible to replace the Product with the exact same product.

MISUMI may revise, modify, or amend the Warranty ("Amendments") at any time, without prior notice.

MISUMI will set forth such Amendments on the Website (pages for products catalog and the Terms and Conditions). Amendments shall be applied to the effective date that is determined in the announcement above. If the Customer orders the Products after such Amendments, the Customer will be deemed to have approved such Amendments.

If any provision of the Terms fo Conditions becomes invalid or excluded from the agreement under applicable laws, orders, regulations, etc., such provision shall be deemed modified or deleted only to the extent necessary to comply with the applicable law. All other provisions of the Terms of Conditions shall remain fully valid and in effect.