• Department: Customer Service
• Location: Bac Ninh

In order to expand business, we are looking for the candidates who will report to Customer Service Manager and will be responsible for the following activities:

• Handle and assist customers on quotation, sales order and product inquiries.
• Closely follow up customer quotation to aggressively get the order.
• Actively seek opportunities to grow existing customer business.
• Follow up incoming sales prospect through email/call/ Zalo.
• Assist day to day customer inquiry/ feedback on the efficiency of the customer service process.
• Communicate & coordinate with internal Departments/ Supplier to handle customer requirement.
• Handle and resolve customer complaints, provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
• Compliance communication procedures, guidelines, KPI & company procedure.
• Visit customers may be required but limited.
• Other tasks will be assigned by Manager.

• Fluent in both written and spoken English is preferred.
• Bachelor Diploma holder
• Prefer 2 to 5 years B2B industrial sales support, tele-marketing experience.

(Experience with Factory Automation/ Electric devices is highly preferable)

• Actively/ able to handle business with less of supervision;
• Possess high energy, result-oriented and customer-centered
• Good communication, negotiation & customer service skills
• Fast worker, able to do multi-task as well as handle workload in a high volume and fast pace environment
• Good team player
• Able to self-commute to the office (Tien Son Industrial Zone, Bac Ninh Province) is highly preferable;
• Meticulous and organized
• Proficient in MS Office
• Work on Saturday on rotation basis

• Working time: 5 days/week, 8hrs/day
• Salary: Negotiate
• Bonus: up to 4 months of salary per year
• Advance healthcare package for employee & family
• Company trip, Year end party & other team activities